Pristine Maids
FAQ
MOST FREQUENTLY ASKED QUESTIONS!
How many people come to clean my home?

We may send one cleaner to your home based on the size of the home, We may use teams of two professionally
trained maids to clean your home. We want you to enjoy the kind of continuity in your service that allows you to
never think twice about it. We make every effort to send the same cleaner to your home for each visit.

Groupon- Deal Chicken - Living Social and Create your own package
We will send 1 cleaner with all supplies included.

Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change.
Every employee is extensively trained to utilize the same efficient, effective cleaning techniques.

We begin our relationship with you by creating a customized work order for your needs, so that you can always
count on receiving the same great, personalized service to which you’re accustomed

How do I pay for my service?

All payments are due at the time cleaning services are rendered. It is our company policy to obtain credit
card authorization for each client. We do keep that information on file. Should you ever forget to leave
payment, the card will be charged immediately following your scheduled cleaning. We accept Visa, Master card,
Discover, Paper checks and E-checks. We do not accept cash as a form of payment you will be required to
obtain a valid credit card on file to utilize our services.

Are You Licensed Bonded and Insured?

YES! We are Licensed and Insured.
We are BETTER THAN BONDED! Pristine Maids, LLC carries an "employee dishonesty" insurance policy, which is
more expensive and harder to qualify for. But it has broader coverage, which is a better protection for our
customers and contains no small print clause of "upon conviction"

Should I tip the cleaner?

Tips for our cleaners are neither expected nor required. Leaving them a simple note letting them know how well
they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations.
However, if you do wish to leave a tip, please place it on the kitchen counter

What is the cancellation policy?

If it is necessary to cancel/skip your regular cleaning day, Pristine Maids, LLC  merely requires a 24 Hour notice. If
Pristine Maids, LLC  receives less than a 24 Hour notice, or can't access your home, it will be necessary for us to
charge the full cost of cleaning plus fuel charge for your cleaning. When we schedule an appointment for you this
leaves that day and time open to you and only you. We have to charge the full service cancellation fee because a
potential customer could have had that time slot. Please refer to our terms of service. Future scheduled cleanings
will remain unchanged. Please be sure to submit in writing any termination of regularly scheduled cleanings. Do
not inform the service providers of any changes to your schedule -- it must be done directly with the
management of your local office. If payments are not received on date of service and it is necessary for us to
send you to collections, you will be paying all attorney fees as well as the total cost of  the past due invoice.

Am I required to supply any cleaning supplies?

Every customer who chooses Pristine Maids LLC can rest assured that only the top brand of cleaning products are
being used in their home. Pristine Maids LLC supplies all cleaning supplies needed. If you have a preferred cleaner
you would like used on your home that's no problem, simply leave the cleaner on the kitchen counter for your
cleaner(s).

How often should I have my home cleaned?

Pristine Maids offers regular housecleaning on a weekly, bi-weekly and monthly basis. In addition, we are available
for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and
occasional maintenance cleans for customers that just need a little extra help. Our most popular visit is every two
weeks, but we will schedule according to your needs.

Am I required to sign a contract for house cleaning?

No, We never require you to sign a contract all we ask is that you read our terms of service so you have a full
understanding of our company. This must be signed by all customers wishing to have recurring services by Pristine
Maids, LLC.

How Can I obtain your Terms of services and other important information?

Every new client is presented with our terms of service and other important information. If you would like
another copy simply send us a message using our contact us page to request forms.
Our Business Hours
Mon - Fri 9am-5pm Residential
Mon - Fri 5pm-Midnight - Commercial
Saturday Condo cleaning or Move-outs ONLY

Call Us: (850) 424-1931
Call to schedule an in-home walk-through or obtain
a no obligation estimate today!
We serve the following Cities, Zip Codes and Counties:

Baker FL 32531, Crestview FL 32539, Crestview FL 32536, De Funiak  32433, Destin FL 32541, Eglin AFB FL 32542, Fort Walton Beach FL 32547, Fort Walton Beach FL 32548, Gulf Breeze FL 32563,
Holt FL 32564, Hurlburt Field FL 32544, Jay FL 32565, Laurell Hill 32567, Mary Esther FL 32569, Milton FL 32583, Milton FL 32520, Miramar Beach FL 32550, Navarre FL 32566, Niceville FL 32578,
Pace FL 32571, Pensacola FL 32501, Pensacola FL 32512, Pensacola FL 32534, Pensacola FL 32591, Pensacola FL 32502, Pensacola FL 32513, Pensacola FL 32559, Pensacola FL 32592,
Sandestin FL 32540, Santa Rosa Beach FL 32459, Shalimar FL 32579,Valparaiso FL 32580. Okaloosa County, Walton County, Santa Rosa County, Escambia County