A Higher Standard Of CLEAN! ®
|Copyright © 2008 Pristine Maids, LLC All Rights Reserved.
Independently owned and operated not a franchise. 299 S MAIN ST #13 CRESTVIEW, FL 32536
Most Frequently Ask Questions - Please Contact Us If You Still Have Questions!
Below are the most frequently asked questions we receive all the time.
If there are still questions you may have, please feel free to ask them.
Let's begin with the WHO questions.
Who will be cleaning my home?
Some of the best people in the industry!! Our team members have all been placed
through a C.O.R.E training program that gives them the ability to work hands on
with the owners to ensure they are all brought up to Pristine Maids standards
when providing A Higher Standard Of CLEAN™ for our clients homes. Every
member of our team has been thoroughly background checked and we do random
Who will be handling my questions, concerns and comments?
Courtney Reed is our account manager. You will be talking with her about anything that will make your service better. Her
main job is to see that you get the service that you want and pay for. She has been in the customer service field for 9 years
and it is her favorite part of her job. Tell her what you would like and she will make it a priority to ensure that it is done.
Courtney will also be calling our clients every Monday to make sure the service you received the prior week was to your
satisfaction. You can also contact Courtney directly by e-mailing: Courtney.firstname.lastname@example.org.
Who will be handing my billing and scheduling questions, comments and changes?
Sharon Bess will be handing all billing and scheduling. If you need to make a change in your schedule or have questions about
your billing you can call Sharon directly or email her at: Sharonbess@pristinemaidsflorida.com
Who will be handing Facebook, Twitter and other social media?
Diane will be handling all social media personally, Feel free to talk with her about any thing at any time.
Who handles the Live Chat?
During our business hours our office staff handles the live chat.
The WHAT questions:
What products do you use?
Every customer who chooses Pristine Maids LLC can rest assured that only top brand cleaning products are being used in their
home. Pristine Maids LLC supplies all cleaning supplies needed. If you have a preferred cleaner you would like used on your
home that's no problem, simply leave the cleaner on the kitchen counter for your cleaner(s).
Option A: Traditional line of chemicals that includes all the scary stuff, but we use the least offensive product that will get the
job done to your specifications. We also carry a Green line of chemicals if you would prefer that option. We are able to clean
naturally as well, an especially nice option if you are highly sensitive. We provide all cloths, brushes, equipment etc
Option B: Personal Protection Kit - You may purchase from us your very own cleaning kit that is kept at your home and used
only on your home. It includes all of your specific cleaning chemicals, microfiber cloths for dusting and glass, Long extended
feather duster, sponges, brushes, pail, mop and vacuum. With this option there is obviously no chance of contamination.
Please call our office for pricing*
What time will you be at my house?
When scheduling your request you can give Sharon a requested date and time and as long as we have availability for that
time she will schedule your appointment otherwise she will discuss options available.
What days are you closed?
Pristine Maids is closed on Sunday. We are also closed Thanksgiving day, Christmas Day and New Years Day.
What if I'm not satisfied?
Our work is 100% guaranteed. If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas.
What if I have to skip or cancel my service?
Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.
What happens if something is damaged in my home?
The cleaners have been instructed to leave a note on the kitchen counter. We ask you to decide how you would like the
situation handled. We can replace the item, reimburse you for it or credit your account for the amount +20%. You decide
and we'll do it - unless it's a coffee pot. Those are replaced before the end of the day if at all possible because we know how
awful it is not to have coffee!
The HOW questions:
How many people come to clean my home?
We may send one cleaner to your home based on the size of the home or we may use teams of two professionally trained
maids to clean your home. We want you to enjoy the kind of continuity in your service that allows you to never think twice
about it. We make every effort to send the same cleaner to your home for each visit.
How do I pay for my service?
Unfortunately, for the protection of the cleaners and the company, we do not accept personal checks or cash payments.
We accept E-checks and Credit Cards - Visa, Master Card or Discover. When paying by credit card or e-check, you will get a
copy of your paid invoice via email as long as we have your email address on file. Payment for first time customers is due in full
prior to initial cleaning service. When we process credit cards as payment for recurring service, they are processed on
Mondays. All E-checks will be set up for recurring payments for the same date as your recurring service. There is a $2.00
Credit Card processing fee. All E-checks are processed on the day of service and there is a $1.00 transaction fee. This is the
fee our merchant charges Pristine Maids LLC. We do not make any money off of this charge.
How will you get in?
We prefer to have a key. Our secure lock box and numbering system makes us feel the most secure. We will get a key from
under the mat and lock it inside if you prefer that option, but we ask you to keep in mind that we do charge lock-out fees so
it is critical that we are able to have access on the day of the cleaning.
How do you handle my pets?
We are a pet-friendly company, meaning your pets are welcome to have the run of the house as long as they are friendly.
We keep them either in or out as you prefer and we may even have a treat for them so let us know of any dietary
We’ll make sure they get a little extra loving on Pristine Maid day! It won’t take long before your dogs will get the rhythm of
our visits and begin to wait for us by the door.
How do I tip?
It's not expected, but it is greatly appreciated for work well done. All tips are to go directly to your cleaner or team.
Pristine Maids does not handle any aspect of the tips. If you are paying for your service with a credit card and wish to have a
tip included for your cleaner or team, please call the office and we will make sure they receive their tip. While everyone
LOVES getting their tips, you should not use tips to “buy” better service. It will probably back-fire on you. Our Teams are
trained that tips mean they’ve done an exceptional job, so if you tip you will continue to get the same service – which may
not be helpful if
you’re trying to buy better service.
How do I get the best possible service?
Understand that there is a breaking-in period with a new housecleaning company. Be prepared to give a LOT of feedback
initially. All those little details are what make the difference! Don’t worry about picking up and tidying, we’ll do that
automatically, but let us know every little thing you like and don’t like. It won’t be long before we’ll be doing it just the way
you want it. To get that added discount off your initial cleaning – give us a Like on Facebook and get $50 off your initial
cleaning instead of $25.
Finally the WHY questions:
Why does the Initial cleaning cost more?
The initial deep cleaning is a LOT more work. This is when we get all the build-up of hard water, soap scum etc. off as well as
the deep dusting and vacuuming that are necessary – just removing the grates from the refrigerator and microwave make a
big difference on that day. After this initial cleaning, we will spend much less time in your home keeping it up to this standard.
You will probably want a Spring cleaning once a year or so to wet wipe all the wood work, the blinds, valances, fans, etc. but
your regular cleaning will probably maintain the majority of your home.
Why are some services cheaper than others?
Because they should be! The underground market (aka "trunk-slammers") seems less expensive but in the long run it really
isn't. They give the cleaning industry a bad name by not paying taxes and hiring illegals.
(click here to read more) For an eye-opening report on the "independents" vs. the "professionals" download this Free Report.
Why do I see similar word content or ads like Pristine Maids on Craigslist?
That's because our competitors have nothing else better to do and want to be just like us so bad they feel the need to steal
our word content and or offers. Bottom line, Pristine Maids is not affiliated with any other service you see similar offers or
wording. Please call our office if you have questions. These companies are being monitored by our attorneys.